TERMS AND CONDITIONS

Welcome to *A2S2 Online Shopping App* ("Platform", "we", "us", or "our"). By using this platform, you agree to abide by these *Terms and Conditions. If you do not agree, please **do not* use our services.  

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# *1. OWNERSHIP & CONTACT DETAILS*  
*A2S2 Online Shopping App* is owned and operated by:  

*REO Happy Journey Private Limited*  
*Registered Office:* Ward No. 28, Musapur, Samastipur, Bihar, 848101, India  
*Email:* a2s2onlineshopping@gmail.com  

*Customer Support:* 8527407481  

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# *2. APPLICABLE LAWS & REGULATIONS*  
*A2S2 Online Shopping App* complies with *all Indian e-commerce laws*, including:  

*Information Technology (IT) Act, 2000* – Governs online transactions, cybersecurity, and digital contracts.  
*Consumer Protection Act, 2019 (E-Commerce Rules, 2020)* – Protects consumer rights and prevents unfair trade practices.  
*Goods and Services Tax (GST) Act, 2017* – Ensures tax compliance on all transactions.  
*Indian Contract Act, 1872* – Defines legal agreements between buyers, sellers, and the platform.  
*The Payment and Settlement Systems Act, 2007* – Ensures secure digital transactions.  
*Personal Data Protection Bill & IT Security Rules, 2011* – Governs user data security and privacy.  
*Legal Metrology (Packaged Commodities) Rules, 2011* – Ensures accurate product labeling.  

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# *3. USER ACCOUNT & RESPONSIBILITIES*  
- Users must be *18+ years old* or have parental consent.  
- Users must provide *accurate information* during registration.  
- Users are responsible for *maintaining account security*.  

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# *4. SELLER TERMS & CONDITIONS*  
- Sellers must *register legally* and comply with *GST, E-Commerce Rules, and IT Act*.  
- All product details (MRP, expiry, warranty) *must be clearly mentioned*.  
- Fake, counterfeit, or illegal products *are strictly prohibited*.  
- Sellers are responsible for *order fulfillment and returns*.  

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# *5. BUYER TERMS & CONDITIONS*  
- Buyers must ensure *correct delivery details*.  
- Refunds/returns are subject to *Return Policy*.  
- Fraudulent claims may result in *account suspension or legal action*.  

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# *6. PAYMENT & TRANSACTION SECURITY*  
- All payments are processed through *RBI-approved gateways*.  
- We do *not store* credit/debit card details.  
- Transactions may be *declined if unauthorized or suspicious*.  

*Security Measures:*  
*SSL Encryption* protects payment details.  
*Two-Factor Authentication (2FA)* for high-value transactions.  
*Fraud Monitoring* to detect suspicious activities.  

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# *7. SHIPPING & DELIVERY POLICY*  
- Shipping timelines *depend on the seller and location*.  
- *A2S2 Online Shopping App* *is not liable* for third-party delivery delays.  
- Buyers must *inspect the product upon delivery* and report issues within *48 hours*.  

*Lost or Delayed Orders:*  
- If an order is delayed beyond *7-10 business days, the buyer may request a **refund or replacement*.  

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# *8. RETURN, REFUND & CANCELLATION POLICY*  
- Products can be *returned within 7-10 days* (except non-returnable items).  
- Refunds are *processed within 5-7 business days* after return approval.  
- Refunds are issued *via original payment method*.  
- Cancellations *must be made before the order is shipped*.  

*Non-Returnable Products:*  
Perishable goods (food, medicines)  
Personal hygiene products (underwear, beauty items)  
Digital downloads (software, e-books)  

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# *9. DATA PRIVACY & SECURITY POLICY*  
- We collect *minimum required data* and follow *IT Act, 2000* & *Data Protection Laws*.  
- User data *is not sold or shared* with third parties without consent.  
- Users can *request data deletion* as per legal provisions.  

*Security Measures:*  
*End-to-End Encryption* for sensitive data.  
*Regular Security Audits* to prevent data breaches.  

*Third-Party Services:*  
- We use trusted *payment processors and analytics tools*.  
- Their privacy policies apply separately.  

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# *10. INTELLECTUAL PROPERTY RIGHTS*  
- All content, trademarks, and designs *belong to A2S2 Online Shopping App*.  
- Unauthorized use of *our brand name or content* is strictly prohibited.  

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*11. PROHIBITED ACTIVITIES*  
Selling counterfeit, stolen, or illegal products.  
Posting false product descriptions or fake reviews.  
Attempting fraud (payment fraud, chargebacks).  

Hacking, data scraping, or unauthorized access.  

*Legal Consequences:*  
- *Violators may face legal action* under IT Act, 2000, Consumer Protection Act, and IPC.  

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# *12. LIABILITY LIMITATION*  
- *A2S2 Online Shopping App* *acts as a marketplace* and is *not responsible* for product defects or seller misconduct.  
- We are *not liable* for any *financial losses, personal injuries, or disputes between buyers and sellers*.  

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# *13. THIRD-PARTY LINKS & SERVICES*  
- We may provide *external links* for additional services.  
- *A2S2 Online Shopping App* is *not responsible* for their policies or transactions.  

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# *14. ACCOUNT SUSPENSION & TERMINATION*  
*We reserve the right to suspend or terminate accounts for:*  
Fraudulent transactions or chargebacks.  
Selling counterfeit products.  
Abusing return policies.  
Security violations.  

 *How to Appeal a Suspension?*  
- Contact *support (a2s2onlineshopping@gmail.com)* with proof of compliance.  

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# *15. DISPUTE RESOLUTION & GOVERNING LAW*  
- *All disputes will be resolved under Indian law*.  
- Jurisdiction: *Patna, Bihar* courts.  
- Users must attempt *amicable resolution* before legal action.  

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# *16. CHANGES TO TERMS & CONDITIONS*  
- We *may update* these Terms at any time.  
- Users will be *notified via email or app notifications*.  

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 By using *A2S2 Online Shopping App, you confirm that you **accept these Terms and Conditions*.  

For any questions, contact us at:  
 *a2s2onlineshopping@gmail.com* |  *8527407481*